NOTICE OF DATA BREACH
Date: August 15th, 2024
Around the Clock Companies (“ATC”) is providing notice of a data security event. This notice provides information about the event, ATC’s response to date, and the resources available to individuals to help protect their information from possible misuse, should they feel it appropriate to do so.
What Happened? On June 18, 2024, ATC became aware of suspicious activity involving our computer network and promptly began an investigation. The investigation determined that an unknown actor accessed certain systems in our network and copied certain files between January 30, 2024 and June 18, 2024. As a result, we are conducting a detailed review of the affected files to determine the types of information present and to whom the information relates.
What Information Was Involved? The types of information that may have been present on the impacted systems include a combination of certain individuals’ names and the following types of information: address, Social Security number, health insurance information, billing and claims information, and medical information including diagnosis, lab results, medications, and other treatment information. Please note that the specific type of information varies for each individual. You may have been affected by this event if you were a patient or client of ATC or a client of the payee organization.
What We Are Doing. We take this event and the security of information in our care seriously. We moved quickly to respond and investigate the suspicious activity, assess the security of our network, and notify potentially impacted individuals. As part of our ongoing commitment to information security, we are currently reviewing our policies and procedures, as well as assessing new cybersecurity tools, to reduce the likelihood of a similar future events. We also notified federal law enforcement and will be notifying relevant regulators, as required. As an added precaution, we are also offering twelve (12) months of complimentary access to credit monitoring services through Cyberscout, a TransUnion company, to individuals who were affected by this event.
What You Can Do. In general, individuals should remain vigilant against events of identity theft and fraud by reviewing account statements, explanation of benefits statements, and monitoring free credit reports for suspicious activity and to detect errors. Suspicious activity should be promptly reported to relevant parties including an insurance company, healthcare provider, and/or financial institution. Additional information and resources may be found below in the Steps You Can Take to Help Protect Personal Information section of this notice.
For More Information. We have established a dedicated assistance line for individuals to contact with questions and for affected individuals to enroll in the complimentary credit monitoring and identity theft protection services. The dedicated assistance line can be reached at 1-833-531-0789 (toll free), Monday through Friday, during the hours of 8:00 a.m. and 8:00 p.m. Eastern Standard Time (excluding U.S. national holidays). You may also write to ATC at 5251 Office Park Drive, Suite 400, Bakersfield, CA 93309.
Steps You Can Take To Help Protect Personal Information
Monitor Accounts
Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a one-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:
- Full name (including middle initial as well as Jr., Sr., II, III, etc.);
- Social Security number;
- Date of birth;
- Addresses for the prior two to five years;
- Proof of current address, such as a current utility bill or telephone bill;
- A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
- A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if they are a victim of identity theft.
Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below:
| Equifax | Experian | TransUnion |
| https://www.equifax.com/personal/credit-report-services/ | https://www.experian.com/help/ | https://www.transunion.com/credit-help |
| 1-888-298-0045 | 1-888-397-3742 | 1-800-916-8800 |
| Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069 | Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013 | TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016 |
| Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788 | Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013 | TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094 |
Additional Information
Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Consumers can obtain further information on how to file such a complaint by way of the contact information listed above. Consumers have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state Attorney General.